Terms & Conditions

These Terms and Conditions ("Terms") are a legal agreement between you and KidsQueue, Inc., a Delaware corporation (referred to as "KidsQueue," "we," "us," or "our"). These Terms govern your access to and use of the KidsQueue website, mobile application, and related services (collectively, the "Services"). By accessing or using the Services — including by creating an account or continuing to use the platform after being notified of these Terms — you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (referenced in Section 13 below). If you do not agree to these Terms, you must not access or use the Services.

We may modify or update these Terms from time to time. If we make material changes, we will notify users by posting the revised Terms on our website and/or through other communication (such as email or an in-app notification) at least 15 days before the changes take effect, unless a longer period is required by law. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree to any updated Terms, you must stop using the Services.

KidsQueue is a Neutral Venue

KidsQueue provides an online platform that connects parents and guardians seeking childcare services ("Parents") with licensed childcare providers such as daycares and preschools ("Providers"). The platform offers tools for searching, comparing, messaging, waitlist management, tour and event scheduling, digital enrollment forms, and related childcare services. KidsQueue itself is not a childcare provider and does not own, operate, or provide childcare services. We do not employ or supervise the staff of Providers, and we are not involved in the direct provision of care to children. Instead, KidsQueue acts solely as a neutral intermediary that facilitates the exchange of information and transactions between Parents and Providers.

No Childcare Services by KidsQueue

You acknowledge that any childcare services, tours, or related activities that you arrange through KidsQueue are solely provided by the independent Provider with whom you contract. KidsQueue does not guarantee any specific outcome from using the platform. Any arrangements for childcare services — including enrollment agreements, attendance at tours or events, and the provision of care — are made solely between Parents and Providers. KidsQueue is not a party to any agreement between a Parent and a Provider and has no control over the terms or performance of such arrangements.

No Endorsement or Guarantee of Providers

KidsQueue does not recommend, endorse, or vet specific Providers beyond perhaps confirming basic information such as licensing status or contact details. While KidsQueue may display certain information about Providers (including licensing information, availability, reviews, or ratings) for the convenience of users, KidsQueue makes no representations or warranties about the accuracy or completeness of any such information. KidsQueue does not warrant that any Provider is suitable, safe, properly licensed, or will meet your expectations. It is the responsibility of Parents to review information, communicate with Providers, and decide whether to entrust a Provider with the care of their child.

Independent Third-Party Providers

All Providers offering services through KidsQueue are independent third parties. There is no partnership, joint venture, employment, or agency relationship between KidsQueue and any Provider. Providers are not acting on behalf of KidsQueue, and KidsQueue does not direct their operations or assume any responsibility for their compliance with laws or regulations. KidsQueue is not responsible for a Provider's compliance with any licensing, training, accreditation, or safety requirements.

User Responsibilities

KidsQueue is a tool to facilitate connections and transactions, but the ultimate decisions and responsibilities lie with the users. Parents are responsible for selecting, vetting, and monitoring Providers for their children. Providers are responsible for evaluating and accepting families into their programs and for delivering childcare services in a safe and lawful manner. Any issues or disputes that arise between a Parent and a Provider must be resolved by those parties themselves.

Legal Capacity

The Services are intended for use by individuals who are 18 years of age or older, or the age of majority in your jurisdiction, whichever is higher. By accessing or using KidsQueue, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. KidsQueue is not directed to children under 13, and no child is allowed to create an account. Parents or legal guardians may use the platform on behalf of their children to arrange childcare, but children (minors) may not directly use the platform themselves.

Parents and Guardians

If you are a Parent or guardian seeking childcare services, you represent that you are the parent or legal guardian of the child for whom you are seeking services. You agree that you will use the Services solely for personal, family, or household purposes — to find and manage care for your own child or a child under your legal guardianship.

Providers

• –You have obtained all required licenses, permits, certifications, or approvals to lawfully provide childcare services in your jurisdiction.
• –You carry any required insurance or bonding if mandated by law or advisable for the operation of a childcare business.
• –You have the authority to enter into these Terms on behalf of your business or organization.
• –Neither you, nor any employee or principal of your organization, have been convicted of an offense or subject to any court order that would disqualify you from providing childcare.

If you are a Provider registering or using the platform to offer services, you represent that you meet all of the following eligibility criteria:

Geographic Scope

KidsQueue is designed for use within the United States. By registering, you confirm that you are located in the U.S. and that you will use the platform for connecting with users in the U.S. If you access the Services from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws.

Accurate Information

All users — Parents and Providers alike — agree to provide and maintain accurate, current, and complete information during registration and use of the Services. You must promptly update any information that is inaccurate or outdated. KidsQueue reserves the right to suspend or terminate accounts that contain false information or that are used in a deceptive or fraudulent manner.

One Account Rule

Each individual or entity should register for only one account of the appropriate type, unless expressly permitted by KidsQueue. You may not transfer or share your account with another person or entity, except that a business account may be managed by authorized employees. You are responsible for any activity that occurs under your account.

Account Creation

To access certain features of KidsQueue — such as sending messages, adding a child to a waitlist, submitting a tour request, completing digital enrollment forms, or creating a provider listing — you must create an account. By creating an account, you agree to abide by these Terms and any additional platform rules or guidelines.

Parent Identity Verification

To protect the integrity of our platform and the safety of children, KidsQueue may require Parents to complete an identity verification process before accessing certain features. By completing verification, you confirm that the information you provide is true and accurate. Verification does not constitute a background check or endorsement by KidsQueue.

Account Security

You are responsible for maintaining the confidentiality of your account login information. You must not share your password with anyone who is not authorized to act on your behalf. You are liable for all activities conducted through your account unless you have reported misuse to KidsQueue in advance. If you suspect unauthorized access to your account, notify KidsQueue immediately at privacy@kidsqueue.com.

Prohibited Activities

• –Impersonating any person or entity, or misrepresenting your affiliation or identity
• –Engaging in any fraudulent, abusive, or illegal activity, or soliciting others to do so
• –Scraping or harvesting data from the platform using automated tools
• –Attempting to circumvent any technological measure implemented by KidsQueue
• –Introducing viruses, malware, or any other harmful code
• –Accessing or using the Services for the purpose of creating a competing product or service

You agree to use KidsQueue only for lawful purposes. Prohibited activities include, but are not limited to:

5.1 Responsibility for Choosing Providers

KidsQueue does not make any representations or warranties regarding the suitability, reliability, or quality of any particular Provider. The ultimate decision of which Provider to trust with your child is yours alone. You agree that KidsQueue is not responsible for the actions or omissions of Providers, and that you bear the risks associated with any childcare arrangements made through the platform.

5.2 Digital Enrollment Forms

• –You affirm that all information you provide is accurate and complete to the best of your knowledge
• –You consent to the sharing of that information with the Provider for whom the form is submitted
• –You acknowledge that the form and any related enrollment agreement is between you and the Provider, and KidsQueue is not a party to that agreement
• –You understand that KidsQueue is not responsible for the content of any enrollment form created by a Provider

KidsQueue enables Parents to complete and submit digital enrollment forms through the platform. By submitting an enrollment form through KidsQueue:

5.3 Waitlist and Priority Status

KidsQueue provides a waitlist feature that allows Parents to express interest in enrollment at a Provider whose program is currently at capacity. Adding your child to a waitlist does not guarantee enrollment, a specific position in line, or any timeline for an offer of enrollment. KidsQueue does not display or guarantee specific waitlist position numbers to Parents. Waitlist placement is managed by individual Providers based on their own criteria.

5.4 Tour Requests and Event Attendance

KidsQueue enables Parents to request tours of childcare centers or attend open houses and other events organized by Providers. If you participate in a tour or event arranged through our Services, you agree to assume full responsibility for your child's supervision during the visit, unless the Provider explicitly agrees otherwise in writing. KidsQueue is not responsible for overseeing any tour or event and does not provide chaperones or supervision.

5.5 Information You Provide About Your Child

By providing information about your child, you affirm that it is accurate to the best of your knowledge and that you have the authority to disclose it. You further consent to the sharing of this information with the Provider(s) that you connect with through the platform. Please share only information that is necessary for the enrollment or care process.

5.6 Financial Terms for Parents

It is free to create an account and search for Providers on KidsQueue. However, certain features or services may involve fees — for example, a Provider may charge an application fee or deposit when you apply or enroll through the platform. Any fees you are required to pay will be presented to you for acceptance before they are charged.

6.1 Licensing, Credentials, and Compliance

As a Provider on KidsQueue, you represent and warrant that you are properly licensed or registered to provide childcare services in your jurisdiction, and that all information you provide about your licensing status is truthful and accurate. You are solely responsible for complying with all laws, regulations, and rules applicable to childcare providers in your jurisdiction, including staff qualifications and background checks, staff-to-child ratios, facility safety standards, child abuse reporting laws, and insurance requirements.

6.2 Independent Business; No Agency

You acknowledge that by participating on KidsQueue, you are operating as an independent business entity and not as an employee, agent, joint venturer, or partner of KidsQueue. Nothing in these Terms is intended to create any employment or agency relationship. You shall not represent to any party that you are endorsed by or acting on behalf of KidsQueue.

6.3 Digital Enrollment Forms

• –You are responsible for the content of any enrollment form you create or configure
• –You agree to collect only information that is relevant to your childcare services and handle it in accordance with applicable privacy laws
• –You agree not to use digital enrollment forms to collect sensitive information — such as Social Security numbers, financial account details, or protected health information — without appropriate disclosures and legal authority
• –You acknowledge that KidsQueue provides the form delivery infrastructure but is not responsible for the content of your forms

KidsQueue may allow Providers to create and distribute digital enrollment forms through the platform. As a Provider using this feature:

6.4 Accurate and Complete Listing Information

When creating or maintaining a listing on KidsQueue, you must provide accurate, truthful, current, and complete information about your program, including your center name and address, licensing information, services and age groups offered, hours of operation, fees and pricing, and current availability. KidsQueue reserves the right to remove or edit listing content that we believe is false, misleading, or in violation of these Terms.

6.5 Waitlist and Availability Management

KidsQueue offers waitlist management tools allowing Providers to track interested families. You acknowledge that the waitlist feature is an informational tool and does not create a binding obligation to enroll a child. You agree to manage your waitlist ethically and transparently, and to establish and apply any priority categories or status indicators in a fair, consistent, and non-discriminatory manner.

6.6 Interaction with Parents and Children

You agree to treat all Parents and children you encounter through KidsQueue with professionalism, courtesy, and respect. You must abide by all applicable non-discrimination laws. When Parents schedule tours or visits through KidsQueue, try to honor the scheduled times or reschedule in advance if needed.

6.7 Data Privacy and Use of Information

As part of using KidsQueue, you may receive personal information about Parents and children. You agree to treat any personal information obtained through KidsQueue with confidentiality and care. You may use such information only for purposes related to your childcare services. You must not sell, rent, or disclose parent or child information to third parties for marketing or other unrelated uses. Information about children is particularly sensitive; treat all such data with the highest care.

6.8 Reviews and Feedback

Parents who have interacted with your center may post reviews or feedback on KidsQueue. KidsQueue does not censor reviews simply because they are critical, but does prohibit hate speech, personal attacks, and content that violates our policies. If you believe a review violates our guidelines, you may flag it for our review. You must not retaliate against a Parent for leaving a review.

6.9 Payments, Fees, and Taxes

KidsQueue may charge Providers certain fees for use of the platform or services. You are responsible for all taxes related to the fees you collect from Parents and the fees you pay to KidsQueue.

6.10 Indemnification

In addition to the general indemnity in Section 11, as a Provider you specifically agree to indemnify and hold KidsQueue harmless from any claims, losses, or liabilities arising out of or related to: (a) the childcare services you offer or provide; (b) your violation of any law or regulation in the operation of your childcare business; and (c) your breach of any obligation or warranty in these Terms, including misrepresentation of licensing status or misuse of personal data.

7.1 Platform Fees

Basic use of KidsQueue is currently free for both Parents and Providers — creating an account, browsing listings, messaging, and managing waitlists incur no charge from KidsQueue. KidsQueue may offer premium features or subscription services in the future. Any such fees will be optional unless expressly stated as mandatory, and will be clearly disclosed before you are charged.

7.2 Payment Processing for Childcare Transactions

KidsQueue provides an optional payment processing service that allows Parents to pay Providers through the platform. Payments are facilitated by a third-party payment processor (such as Stripe, Inc.). All payment processing is subject to that processor's terms and conditions. By initiating or accepting payments through KidsQueue, you agree to be bound by such payment processor terms.

7.3 Cancellations, Refunds, and Chargebacks

If a Provider must cancel a promised service after a Parent has paid, the Provider is generally expected to issue a full refund for services not rendered. Parent cancellation refunds depend on the Provider's stated cancellation and refund policy. KidsQueue does not impose a universal refund policy and is not responsible for issuing refunds on behalf of Providers. Financial disputes that cannot be resolved amicably may be addressed through your payment card issuer or legal means.

8.1 User-Generated Content License

By making available any User Content on or through the Services, you hereby grant KidsQueue a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, copy, modify, distribute, publish, and process that User Content in connection with operating, promoting, and improving the Services. You retain ownership of any intellectual property rights that you hold in the User Content you post.

8.2 Content Standards and Restrictions

• –Violates any law or regulation, or facilitates illegal activities
• –Infringes the intellectual property rights of others
• –Violates the privacy or publicity rights of others, including the personal information of children
• –Is defamatory, harassing, abusive, or threatening
• –Is obscene, pornographic, or sexually explicit — sexual content involving minors will be reported to the appropriate authorities immediately
• –Contains hate speech or discrimination based on any protected class
• –Is spam, unsolicited commercial content, or advertising for unrelated products or services
• –Contains malicious code, viruses, or any harmful software

You agree that you will not post or transmit any User Content that:

8.3 Intellectual Property Rights: KidsQueue Content

All content available through our Services — including the design, text, graphics, logos, icons, scripts, software, and other materials — is the property of KidsQueue or its licensors and is protected by intellectual property laws. The name "KidsQueue," our logo, and any other product or service names or slogans are trademarks of KidsQueue, Inc. and may not be used without our consent.

• –That any childcare services or Providers found through the platform will meet your requirements or expectations
• –That any data, listings, or content on our platform is accurate, complete, or up-to-date
• –That the Services will be uninterrupted, timely, secure, or error-free
• –That using the Services will result in any particular outcome

Your use of the KidsQueue Services is at your sole risk. KidsQueue provides the platform and all content, information, and services on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, express or implied. To the fullest extent permitted by law, KidsQueue expressly disclaims all warranties, representations, and conditions of any kind, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.1 Exclusion of Damages

To the fullest extent permitted by law, in no event shall KidsQueue or its affiliates, or any of their respective directors, officers, employees, agents, or licensors be liable to you for any indirect, incidental, consequential, special, exemplary, punitive, or multiple damages whatsoever, including loss of profits, loss of business, loss of goodwill or reputation, loss of data, or business interruption.

10.2 On-Site Incidents and User Interactions

KidsQueue shall not be liable for any damages, harm, or claims arising out of your interactions with other users or third parties through the Services, whether online or in person. This includes any bodily injury, death, property damage, or other harm that occurs during or as a result of any childcare services, tours, or events arranged through our platform.

10.3 Cap on Direct Liability

To the extent any liability of the KidsQueue Parties is not otherwise excluded or disclaimed, the total cumulative liability shall be limited to the lesser of: (A) the total amount of fees you have paid to KidsQueue in the twelve months immediately prior to the event giving rise to the liability, or (B) US $100.00.

10.4 California Waiver

If you are a California resident, you waive California Civil Code Section 1542, which provides that a general release does not extend to claims that the releasing party does not know or suspect to exist in their favor at the time of executing the release.

• –Your use or misuse of the Services, including any data or content transmitted or received by you
• –Your violation of any provision of these Terms, any representation or warranty, or any law or regulation
• –Your violation of any rights of a third party, including intellectual property, privacy, publicity, or other proprietary rights
• –For Providers: your provision of childcare services or failure to provide them, including any injuries, losses, or damages to any Parent, child, or third party
• –For Parents: your actions in the context of seeking or receiving childcare, including any harm you cause to a Provider's property or personnel
• –Any User Content you submit or transmit through the Services

You agree to indemnify, defend, and hold harmless KidsQueue, its parent company, subsidiaries and affiliates, and each of their respective officers, directors, employees, agents, partners, and licensors from and against any and all claims, demands, suits, proceedings, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) that arise out of or relate to:

12.1 By You

You are free to stop using our Services at any time. You may terminate your account by deleting it via the platform or by contacting us at privacy@kidsqueue.com and requesting account deletion. Providers who wish to terminate should address any ongoing arrangements with Parents before closing their account.

12.2 By KidsQueue

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, and with or without cause. Grounds for suspension or termination include, but are not limited to: violation of these Terms, illegal or unsafe use of the Services, fraud, extended account inactivity, or our business discretion.

12.3 Effect of Termination

Upon termination of your account for any reason, your right to access or use the Services will immediately cease. Outstanding fees remain due. Provisions of these Terms that should by their nature survive termination — including indemnification, disclaimers of warranties, limitations of liability, and dispute resolution — will continue to apply.

13.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, available at kidsqueue.com/privacy-policy, which explains how KidsQueue collects, uses, and shares your personal information. By using the Services, you consent to our collection and use of your information as outlined in the Privacy Policy, which is incorporated into these Terms by reference.

13.2 Personal Information of Children

We do not knowingly collect personal information directly from children under 13, in compliance with COPPA. Any information about a child must be submitted by a parent or guardian, or by a Provider who obtained it from the parent with consent. KidsQueue does not sell children's personal information.

13.3 Data Security

KidsQueue implements reasonable security measures to protect personal information under our control from loss, misuse, and unauthorized access or disclosure. However, no system is perfectly secure. In the event of a data breach involving your personal information, we will comply with applicable breach notification laws.

13.4 No Sale of Personal Information

KidsQueue does not sell personal information to third parties for their own commercial use. We may share information with third-party service providers or partners to assist in providing the Services, but those transfers are for business purposes, not sales.

13.5 Cookies

KidsQueue uses cookies and similar tracking technologies to improve user experience, understand visitor behavior, and support the secure and efficient operation of our platform. By using the Services, you consent to our use of cookies as described in our Cookie Policy, available at kidsqueue.com/cookie-policy.

14.1 Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without giving effect to any principles of conflicts of law.

14.2 Informal Resolution

Before initiating any legal action, you agree to first contact KidsQueue at privacy@kidsqueue.com with a written description of the dispute and your desired resolution. We agree to discuss your dispute in good faith. If we cannot resolve the dispute within 30 days, either party may proceed to arbitration or litigation as described below.

14.3 Agreement to Arbitrate

For users in the United States, you and KidsQueue mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services shall be resolved by binding arbitration on an individual basis, rather than in a court. You and KidsQueue each waive the right to a trial by jury or to participate in a class action. This arbitration agreement is governed by the Federal Arbitration Act.

14.4 Class Action Waiver

You and KidsQueue agree that any arbitration or litigation will be conducted on an individual basis and not on a class, collective, consolidated, or representative basis. You and KidsQueue waive the right to bring or participate in class arbitration, class actions, private attorney general actions, or any other representative proceeding.

14.5 Opt-Out Right

If you are a new user, you can choose to opt out of the arbitration agreement by mailing a written opt-out notice within 30 days of accepting these Terms to: KidsQueue, Inc. — Arbitration Opt-Out, 6340 Security Blvd Suite 100, Baltimore, MD 21207. The notice must include your name, address, the email associated with your account, and a clear statement that you wish to opt out.

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies incorporated by reference, constitute the entire agreement between you and KidsQueue relating to your use of the Services. They supersede all prior or contemporaneous communications, proposals, and representations between you and KidsQueue.

15.2 No Waiver

KidsQueue's failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. Any waiver must be in writing and signed by KidsQueue to be effective.

15.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

15.4 Assignment

You may not assign or transfer these Terms, or delegate any obligations, without KidsQueue's prior written consent. KidsQueue may assign these Terms at any time in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets.

15.5 No Third-Party Beneficiaries

Except for the Indemnified Parties under Section 11, there are no third-party beneficiaries to these Terms.

15.6 Notices

KidsQueue may provide notices to you by email to the address associated with your account, by posting a notice on our website or via the mobile app, or through any other lawful means. Official notices from you to KidsQueue should be sent to privacy@kidsqueue.com.

15.7 Electronic Contracting

You agree that clicking to indicate agreement or using another electronic action to signify your assent to these Terms constitutes your electronic signature, which is equivalent to your manual signature.

15.8 Contact Information

If you have any questions about these Terms, please email privacy@kidsqueue.com.